Return Policy

Thanks for purchasing our one of a kind products at VCMotorCompany.com operated by Virginia City Motorcycle Company.

Exchanges & Returns:

In order to be eligible for a refund, please contact us as soon as possible so you can return the product within 30 calendar days of your purchase arriving.

Any item that has been “tested”, or “taken on a test ride” is considered used and cannot be returned. All returns/ exchanges must be in new, unused condition. Including all tagging and packaging to be intact.  The product must be in the same condition that you receive it and undamaged in any way (unless you received it damaged). After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days (some exceptions apply) have passed, you will not be eligible for a full refund and a 15% re-stocking fees may apply. 

• Discontinued product (Close-Out) sales are final, return requests will not be accepted.
• All/Any shipping charges are non-refundable.
• Item(s) must be in new condition and all tagging/packaging must be attached.

For items that become "out of stock" before we are able to ship them to you, you will receive a full refund for it and we apologize for the inconvenience. Sometimes our stock doesn't update correctly or there is a time lag depending on which side of the world you live on. 

Return exceptions are between Thanksgiving and New Year.  Black Friday Sales are great, but when giving as a gift for Christmas, returns in 30 days can be difficult. So I have extended returns in this time period to 60 days after purchase. 

Knives have no refund available after the product has shipped. If the knife is broken or damaged in anyway, please return it for a full refund. Then you can re-purchase a new knife. 

Shipping Charges:

We provide a return label in case of damage, or warranty issues as outlined below only. Please contact me on email (vcmotorcompany@gmail.com) prior to your return for instructions.  For regular return and exchanges you are responsible for shipping to us and we will take care of the shipping fee when sending it back to you. (Please Note: Any original shipping charges are non-refundable). 

Warranty:

• All of our Daniel Smart Leather branded items come with a LIFETIME Warranty.
• Our Non-Leather Daniel Smart branded items are covered with ONE (1) YEAR Warranty.
• Our Daniel Smart Promo/Economy lines have a 90 DAYS Warranty.
• All products that are not manufactured by Daniel Smart are covered by their manufacturer warranty.
• Shirts, Hoodies, custom design gear has a 60 day warranty from defects. 

This covers all Zippers, Snaps and Construction such as Stitching. The Warranty does not cover Leather Tears or Soiling from liquids or weather-related deterioration or misuse of the item. Normal wear and tear are excluded and item must not be altered in any manner.

*If the Item(s) Are Being Returned Under Our Warranty Policy, Please Note: We will repair the item and ship it back to you at no shipping expense to you. If the item is not repairable, a credit memo will be issued, no replacement will be sent. Please place a new order if replacement item needed.

Our Non-Daniel Smart branded items / Custom Shirts / Jewelry / Helmets /  are covered by their own manufacturer's 60 day warranty,

If anything is unclear or you have more questions feel free to contact our customer support team - via email is best.

ITEM PURCHASED FROM A LOCAL RETAILER:

We stand behind our products 100%.  If you have a reason to return a product purchased from a retail location, we ask that you contact that retailer first.  If you experience difficulty, please contact us via email. 

 

Thank you,

Cheryl - Owner, Virginia City Motorcycle Company